This Policy is issued by Searchland Ltd, trading as Buildscout. Searchland Ltd operates multiple services, including the Buildscout platform. This Policy specifically relates to the processing of personal data through and in connection with the Buildscout website (https://buildscout.com.au) and its related services, as offered to users in Australia.
We are committed to respecting your privacy and protecting your personal information. This privacy and cookie policy ("Policy") sets out how we handle information relating to you and applies to all use of your personal information by Buildscout, operated by Searchland Ltd, a company registered in England and Wales under company number 12866303, with registered office at 229 House Of Creatives, Shoreditch High Street, London, England, E1 6PJ ("we", "us" or "our").
This Policy sets out the basis on which personal information will be handled by us. It applies to personal information we may collect from you, or that you provide to us, through or in connection with our website at https://buildscout.com.au (the "Website").
We collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we determine the purpose and means of processing personal information collected through the Website, we act as the entity responsible for that information.
You have the right to opt out of receiving direct marketing from us at any time. Further information on this and your other rights is set out below.
If you have any concerns about privacy, or this Policy, contact us at hello@buildscout.co.uk.
How we collect and use your personal information
Website support / enquiry information
(information we receive when you get in touch with us via our Website)
- Name
- Contact details (address, phone number, email)
- Details of the organisation you may be contacting us on behalf of
- Information about how you heard about us
- Other personal information you may send to us
We collect and use this information because it is reasonably necessary for our legitimate business activities in responding to enquiries and providing you with information about our services. This may include replying to your enquiry, or taking steps you ask of us with a view to entering into an agreement to provide our services.
You are under no obligation to provide us with any details, but if you don't, we may not be able to help.
Website analytics and usage information
(collected automatically when you visit the Website)
When you visit our Website, we collect log and analytical information, such as your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use.
We use this information to understand how visitors use our Website and to compile statistical reports (for example, approximating the country from which visitors access the Website). Where this data is aggregated and/or de-identified, it will not identify you personally.
Where this processing relies on cookies or similar technologies requiring your consent, we rely on that consent. Otherwise, we rely on our legitimate interest in understanding and improving our Website.
We may share this information with third-party analytics providers, some of whom are based outside Australia (see International and Overseas Disclosure below).
Google Ads, remarketing and conversion tracking
We use Google Ads and related tools to advertise our services and measure the effectiveness of our advertising. This includes:
- Conversion tracking: using cookies to record actions you take after clicking one of our ads (for example, submitting an enquiry), so we can measure how effective our advertising is.
- Remarketing: using cookies to show you ads for our services on other websites and platforms (including the Google Display Network) after you've visited our Website, based on your browsing behaviour.
- Audience matching: where permitted, we may use hashed or de-identified contact information (such as email addresses) to create matched audiences via Google Ads for advertising purposes.
Google may use this data in accordance with its own privacy policy. You can manage or opt out of personalised advertising, including Google Ads remarketing, through Google Ads Settings or via the Digital Advertising Alliance's opt-out page.
We rely on your consent (obtained via our cookie banner) for the use of advertising and remarketing cookies where required by law, and otherwise on our legitimate interest in marketing our services.
Email newsletters
(if we operate them)
- Your email address
- Other information you provide when signing up
We use this information to send you news, updates, and content we think may interest you, relating to us, our partners, products and services. You can unsubscribe or withdraw consent at any time, including by emailing us. We may share this data with third-party marketing automation and email marketing platforms, some based outside Australia.
Marketing, user acquisition and customer relationship management
Using the website support/enquiry information and website analytics information described above, we:
- Acquire new users and market our services
- Provide website support
- Operate our chatbot feature
- Store this information in our database
- Understand the interests of prospective users
We do this on the basis of our legitimate business interests in marketing and growing our business. We may share this data with third-party marketing service providers, some based outside Australia.
Your rights in relation to your personal information
Under the Australian Privacy Principles, you have the right to:
- Request access to personal information we hold about you, and to request correction of inaccuracies
- Request that we stop processing, or delete, your personal information (subject to our legal and record-keeping obligations)
- Request a copy of your personal information in a reasonably usable format
- Opt out of direct marketing communications at any time
- Make a complaint about how we've handled your personal information
We aim to respond to requests without undue delay, and in any event within a reasonable time.
To make a request, email us at hello@buildscout.co.uk.
Making a complaint: If you're not satisfied with how we've handled your personal information, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):🔗 https://www.oaic.gov.au/privacy/privacy-complaints
Please note some information may remain in our records after a deletion request where we're legally required to retain it. We may continue to use aggregated or de-identified data derived from your personal information, provided it no longer identifies you.
Disclosure of your personal information
We only disclose your personal information as described in this Policy:
- Group, suppliers, subcontractors, service providers — where reasonably necessary for the purposes set out above.
- Government authorities — where required by law, in connection with legal proceedings, or to establish, exercise or defend our legal rights.
- Potential acquirers or investors — if we're involved in a merger, acquisition or sale of our business, your data may be included; we'll notify you of any change of ownership or use.
- Enforcement — to enforce agreements, investigate breaches, or protect the rights, property or safety of us, our personnel, customers, or others.
All third parties we share data with are required to take appropriate steps to protect your personal information.
International and Overseas Disclosure (APP 8)
Because Buildscout is operated by Searchland Ltd, a UK-registered company, and we use international service providers, your personal information may be disclosed to, or stored in, countries outside Australia — including the United Kingdom and countries within the European Economic Area (EEA), as well as jurisdictions where our analytics, marketing, email, and advertising service providers (including Google) are based or operate servers.
Where we disclose personal information overseas, we take reasonable steps to ensure the overseas recipient handles it consistently with the Australian Privacy Principles, including via contractual protections such as standard data protection clauses.
If you'd like more detail on these safeguards or the specific countries involved, email us at hello@buildscout.co.uk.
Data Retention
We only hold personal information for as long as necessary for the purpose it was collected, having regard to the amount, nature and sensitivity of the information, the risk of harm from unauthorised use or disclosure, the purposes of processing, and our legal obligations.
Security
We take reasonable technical and organisational steps appropriate to the risk to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Children
We do not knowingly collect personal information from children, or market to them, via the Website. If a parent or guardian believes their child has provided us with information without consent, please contact us at hello@buildscout.co.uk and we will delete it within a reasonable time.
General
- Links from our Website to third-party sites are not covered by this Policy — please check their own privacy policies.
- We may update this Policy from time to time; changes will be posted on this page, and where appropriate we'll notify you by email.
- We aim to respond to all enquiries within 48 hours or a reasonable time otherwise.
Contact Us
Email: hello@buildscout.co.uk
Cookie Policy
Cookies (and equivalent technologies on mobile devices) are small text files placed on your device by websites and apps you use. They help websites function and provide information to site owners.
CookieDurationPurposeGoogle Analytics24 hoursCollects information about how visitors use our Website, to help us compile reports and improve it.Google AdsVaries (typically 30–540 days depending on cookie type)Enables conversion tracking and remarketing — see Google Ads, remarketing and conversion tracking above.HubSpot1 yearCollects information about how visitors use our Website.
Google's privacy information: https://policies.google.com/privacyGoogle's overview of privacy and safeguarding data: https://safety.google/privacy/privacy-controls/
Third-Party Cookies
Some cookies may be set by third parties when you visit this Website — including suppliers, affiliate marketing partners, and advertising networks such as Google. These are controlled by the relevant third party; please check their own sites for details on how they manage cookies.
Social Buttons
Sharing our content via social networks (e.g. Facebook, Google) may result in cookies being set by those platforms. We don't control these — check the relevant platform's cookie policy for more information.
How to Manage Your Cookie Settings
Most browsers and mobile devices let you control cookies through their settings:
To opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout/To manage Google Ads personalisation: https://adssettings.google.com/
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